Contact Us

Frequently asked questions

How quickly will I get a reply?

We usually reply within 1–2 business days, often sooner. Messages about a tool that is not working are answered first.

Can I request a new tool?

Yes. Tell us what you want to do and, if you can, give an example of the file or website you use today. Popular requests are added to the site for free.

Can you see the files I use in the tools?

No. The tools run in your browser and files are never uploaded, so we cannot see them. Please do not attach private documents to your message.

Before you write

Many answers are already on the site. Each tool page has a short guide, worked examples and a list of frequently asked questions under the tool. If a tool suddenly stops working, try these three steps first:

1. Reload the page with Ctrl + F5 (Cmd + Shift + R on a Mac) to load the latest version.
2. Try another browser, such as Chrome, Edge, Firefox or Safari. Very old browsers cannot run some tools.
3. Turn off extensions for a moment. Ad blockers and privacy extensions sometimes block the scripts a tool needs.

How to write a helpful bug report

A good report helps us fix the problem on the first try. Please include:

• the tool name or its address, for example /compress-pdf/;
• your device and browser, which you can copy in one click with What Is My Browser;
• what you did, what you expected and what happened instead;
• the type and rough size of the file, such as “a 40 MB scanned PDF”. Please do not send the file itself if it contains personal information.

Example: “Compress PDF, Chrome 131 on Android. A 25-page scanned PDF of 38 MB stays at 38 MB after compression. I expected it to get smaller.”

Advertising, partnerships and press

For advertising, sponsorship or partnership questions, choose Advertising / partnership as the topic and describe your company, what you would like to do and your timing. We do not sell links, publish paid reviews or accept guest posts written only for links.

Privacy and data requests

Most tools work entirely in your browser, so we never receive your files or text. If you used the contact form or the URL shortener and want a copy of that data or want it deleted, choose Privacy request and tell us the email address you used or the short link. We answer privacy requests within 30 days, usually much sooner.

Who reads your message

GoToolz is run by Fahad, who reads every message personally. There is no automated ticket system and no call centre, so please write in plain words. Messages in any language are welcome; an English reply may be quicker for technical questions.